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STRUCTURAL GUARANTEE
This warranty is given on the understanding that Pacific Green
manufactures "handmade" products. No two pieces
are the same. Each piece is unique in appearance and cannot
be replicated exactly. There will always be differences including
trim colors, binding sizes and lashing styles. There will
always be color variations and different shapes and sizes.
In difference lies beauty.
- All structural frames are guaranteed for
a minimum of 5 years. At any time within this period Pacific
Green will repair or replace at its option, any palmwood
or steel part of the frame which the company determines
is "defective material" or workmanship. All other
refurbishing or repairs will be done at minimum cost for
the life of the structural guarantee. We do not guarantee
leather, foam, or fabrics, which are all purchased from
other suppliers.
- Warranty only applies to the original purchaser
and does not apply to defects arising from normal wear and
tear, corrosion, negligence, misuse, alterations, imprudence,
accident or when the article has been repaired by anyone
other than the original manufacturer.
- The cost of transporting furniture to and
from our factory or Central Distribution warehouse (for
service or service under warranty) is the responsibility
of the purchaser.
- Should you require advice on any of our products
please telephone the factory or nearest distributor. A "House
Call" can be made to discuss any problem but a service
fee, in line with industry best practice may be charged.
This guarantee shall only apply whilst the furniture is cleaned,
cared for and maintained in good condition.
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